Sometimes signers may report to you that they keep receiving reminders of a document they have already signed, why is this possible? Here are the steps to check if there is a document pending signature for a specific recipient.
Enter the signer's e-mail address in the search engine in the "all requests" section, all the documents with the same sender will appear:
If all documents appear in "completed" status, check also within the "archived requests" section:
Important: archived requests do not appear in the all requests search.
If after following these steps you confirm that there is no signature request in progress sent to the signer who has indicated that he/she is still receiving reminders, please send an email to firstname.lastname@example.org, we are here to help!