Document blocked by digital certificate password

What should I do if I have entered the password of the digital certificate incorrectly more than 3 times during the signature of a document?

For security reasons, after entering the password of your digital certificate incorrectly more than 3 times during the signature of a document, this document will be blocked and you will have to contact the person who sent you the request to let us know and to unblock it at a technical level, which may take a few days to be managed.

You can also write an email to [email protected] to manage it directly with us.

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