If your signers are having problems signing documents, they should follow these steps:
- Try signing from a different device (computer, mobile, tablet).
- Clear browsing data: cookies and cache and log in again.
- Access from an incognito window.
- Copy the signature URL from the email and paste it on another browser.
If you keep facing difficulties, get in touch with us (firstname.lastname@example.org) and send us a screenshot of the error.