Errors when signing documents

If your signers are having problems signing documents, they should follow these steps:

  1. Try signing from a different device (computer, mobile, tablet).
  2. Clear browsing data: cookies and cache and log in again.
  3. Access from an incognito window.
  4. Copy the signature URL from the email and paste it on another browser.

If you keep facing difficulties, get in touch with us ( and send us a screenshot of the error.

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