How to cancel a document

If you have sent a document to sign and you wish to cancel it for any reason (past the due date, change of document, etc.), you can do it very quickly in just a couple of clicks:

  • Go to the three lines icon at the top left corner of your dashboard and click on the option from where you sent the document (Electronic or simple signature or certified email).
  • Click on "Inbox"
  • Click on the arrow at the end of the document you sent and that's in the column "Action"
  • Click on "Cancel"

 

  • Write a reason on because you have to cancel the document and the signing process. This will be send to the contact(s) involved once you click "I'm Sure". 

 

Of course, you can only cancel a document when the status is "Ready to sign". 

If you have any further doubts, feel free to contact us. 

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